At tapwin5, your personal data is treated with the same seriousness as your account funds. This Privacy Policy explains exactly what we collect, why we collect it, how we use it, and the rights you hold as a data subject under Philippine law.
tapwin5 is committed to full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and the National Privacy Commission's implementing rules. Here's what that means for you.
Every data transmission between your device and the tapwin5 platform is protected by industry-standard 256-bit SSL encryption. Your login credentials, payment details, and personal information are never transmitted in plain text.
tapwin5 does not sell, rent, or trade your personal information to third-party marketers under any circumstances. Your data is used solely to operate the platform, comply with legal obligations, and improve your experience.
Under the Data Privacy Act of 2012, you have the right to access, correct, erase, and port your personal data. tapwin5 provides a straightforward process to exercise these rights through your account settings or by contacting support.
tapwin5 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Account data is retained for a minimum of five years following account closure, in line with PAGCOR requirements.
tapwin5 uses cookies and similar technologies solely to operate the platform, remember your preferences, and analyze aggregate usage patterns. You can manage cookie preferences through your browser settings at any time.
In the unlikely event of a personal data breach that poses a real risk to your rights and freedoms, tapwin5 will notify the National Privacy Commission within 72 hours and will inform affected players without undue delay, as required by law.
This Privacy Policy ("Policy") describes how tapwin5 ("tapwin5," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of players and visitors ("you" or "your") who access or use the tapwin5 website, mobile platform, and associated services (collectively, the "Platform").
tapwin5 is committed to protecting your privacy and processing your personal data in a manner that is lawful, fair, and transparent. This Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission of the Philippines.
By registering an account or using the tapwin5 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.
This Policy should be read together with the tapwin5 Terms & Conditions, which govern your use of the Platform.
tapwin5 is the personal information controller responsible for your personal data collected through the Platform. As the personal information controller, tapwin5 determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable data privacy laws.
tapwin5 has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data privacy regulations. You may contact the DPO at any time using the contact details provided in Section 14 of this Policy.
When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or otherwise interact with the tapwin5 Platform, you may provide us with the following categories of personal data:
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number |
| Contact Data | Email address, mobile number, residential address (including city, province, ZIP code) |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), card details (Visa/Mastercard) |
| KYC Documents | Copies of government-issued ID, proof of address, selfie photographs for identity verification |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions |
When you access the tapwin5 Platform, we automatically collect certain technical and usage data, including:
tapwin5 may receive personal data about you from third-party sources, including:
tapwin5 uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration & management | Identity, Contact |
| Identity verification (KYC) | Identity, KYC Documents |
| Processing deposits & withdrawals | Financial, Identity |
| Providing customer support | Identity, Contact, Communications |
| Fraud prevention & AML compliance | Identity, Financial, Technical |
| Regulatory reporting to PAGCOR | Identity, Financial, Usage |
| Personalizing your gaming experience | Usage, Technical |
| Sending promotional communications (with consent) | Contact, Usage |
| Platform security & technical operations | Technical, Usage |
tapwin5 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
tapwin5 processes your personal data on the following legal bases under the Data Privacy Act of 2012:
tapwin5 shares your personal data with carefully selected third-party service providers who assist in operating the Platform. These providers are contractually bound to process your data only on tapwin5's instructions and in accordance with applicable data privacy laws. Categories of service providers include:
tapwin5 may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, law enforcement agencies, or other government authorities where required by applicable law, court order, or regulatory directive. tapwin5 will notify you of such disclosures where legally permitted to do so.
tapwin5 does not sell, rent, lease, or otherwise transfer your personal data to third-party advertisers or data brokers for their own marketing purposes. Any sharing of data is strictly limited to the purposes described in this Policy.
Some of tapwin5's service providers may be located outside the Philippines. Where personal data is transferred to a country that does not provide an equivalent level of data protection, tapwin5 will implement appropriate safeguards — such as standard contractual clauses approved by the National Privacy Commission — to ensure that your data remains protected to the standard required by Philippine law.
By using the tapwin5 Platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines, subject to the safeguards described above.
tapwin5 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. The following retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account and identity data | 5 years after account closure (PAGCOR requirement) |
| Transaction and financial records | 5 years after the transaction date (AML law requirement) |
| KYC documents | 5 years after account closure or last transaction |
| Support communications | 3 years after the communication date |
| Technical and usage logs | 12 months on a rolling basis |
| Marketing consent records | Until consent is withdrawn, plus 1 year |
Upon expiry of the applicable retention period, tapwin5 will securely delete or anonymize your personal data in accordance with its data disposal procedures.
Cookies are small text files placed on your device when you visit the tapwin5 Platform. They allow the Platform to recognize your device, remember your preferences, and collect information about how you use the site. tapwin5 uses the following categories of cookies:
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the tapwin5 Platform. tapwin5 does not use third-party advertising cookies or behavioral tracking cookies for cross-site advertising purposes.
Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by tapwin5:
The tapwin5 Platform is strictly intended for persons aged 21 years and older. tapwin5 does not knowingly collect personal data from individuals under the age of 21. If tapwin5 discovers that personal data has been collected from a person under 21, that account will be immediately suspended, all associated data will be deleted, and any funds will be handled in accordance with applicable law.
If you are a parent or guardian and believe that your child has registered on the tapwin5 Platform, please contact us immediately at support@tapwin5.org so that we can take appropriate action.
tapwin5 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While tapwin5 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. tapwin5 cannot guarantee absolute security but commits to promptly addressing any security incidents in accordance with applicable law.
tapwin5 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes, we will notify you by email to your registered address and by posting a prominent notice on the Platform at least fourteen (14) days before the changes take effect.
The date of the most recent revision is displayed at the top of this Policy. We encourage you to review this Policy periodically. Your continued use of the tapwin5 Platform after the effective date of any revision constitutes your acceptance of the updated Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact the tapwin5 Data Protection Officer:
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. This Policy was last reviewed and updated on January 1, 2026.
Now that you know how tapwin5 protects your personal data, sign in and enjoy a secure, fair, and exciting gaming experience built for Filipino players.
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